Terms of Use

1. Scope

These Terms of Use govern access to Dream Stay (“the Site”) and its lodging information and booking-request features. By submitting a booking request, you agree to these Terms.

2. Nature of the service

Bookings on the Site are generally requests, not instant confirmed paid reservations. After submission, status is typically “pending” until our team reviews and confirms. Prices shown are estimates/guidance and do not by themselves mean an online payment has been completed (including where card checkout is not enabled or payment is arranged separately).

3. Your responsibilities

• Provide accurate contact and stay details
• Do not submit another person’s information without permission
• Do not abuse the Site, attempt unauthorized access, or submit fraudulent requests

4. Confirmation, changes, and cancellation

Confirmation, changes, and cancellations follow our emails/notices and any property-specific rules. Even if member self-cancel is available for some statuses, confirmed bookings may require operator handling.

5. Rates and taxes

Displayed rates may include tax. Currency conversion or updates may cause differences from the final quoted amount. The amount communicated at confirmation prevails.

6. Accounts and prohibited use

We may refuse requests, suspend accounts, or restrict access for unlawful activity, impersonation, abusive volume, or other conduct we reasonably consider inappropriate.

7. Disclaimer

Except in cases of willful misconduct or gross negligence, we are not liable for interruptions, delays, or data loss caused by systems, networks, or third-party services. We aim for accurate information but do not guarantee continuous completeness.

8. Intellectual property

Site content, branding, and materials belong to us or rightful owners. Unauthorized copying or redistribution is prohibited.

9. Privacy

Personal information is handled under our Privacy Policy.

10. Governing law

These Terms are governed by the laws of Japan. Courts with jurisdiction over our place of business shall have exclusive jurisdiction for the first instance.

11. Changes

We may update these Terms. Continued use after changes means you accept the updated Terms.