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Privacy Policy

Last updated: 2026-11-15

1. Operator

This Privacy Policy explains how Dream Stay (“we”, “the Site”) handles personal information when you use our lodging booking-request service.

  • Site name: Dream Stay
  • Site URL: https://www.dreamstay.jp/
  • Contact: Contact form / phone 050-1706-9850

2. Information we collect

We may collect the following when you submit a booking request, create a membership account, or contact us:

  • Name, email address, phone number
  • Preferred property, check-in/out dates, guest count, and notes
  • Account information (if you register)
  • Technical data such as logs, cookies, and browser/device information (for service delivery and security)

3. Purpose of use

  • Receiving, confirming, and communicating about booking requests and status updates
  • Providing membership features and authentication
  • Responding to inquiries
  • Service improvement, fraud prevention, and security
  • Compliance with applicable law

4. Sharing

We do not sell personal information. We may share information with processors that help us operate the Site (for example hosting or email delivery), or when required by law.

5. Retention and security

We keep personal information only as long as needed for the purposes above, with reasonable security measures. When no longer needed, we delete or anonymize it where practicable.

6. Cookies

We use cookies for session/login continuity, security (including CSRF protection), and language preference. We do not currently rely on non-essential advertising tracking cookies.

7. Access, correction, and deletion

To request access, correction, restriction, or deletion of your personal information, use the contact form. We will respond within a reasonable period as required by law.

8. International visitors

The Site is primarily operated for lodging in Japan and is handled under Japanese privacy principles. If you contact us from the EU/UK or elsewhere, we will address applicable rights requests on a case-by-case basis.

9. Changes

We may update this Policy from time to time. Material changes will be posted on this page.